Frequently Asked Questions about SYNC

Can I use Libby or the OverDrive app for the SYNC program instead of the Sora?

In 2020, the SYNC program will only work with Sora, the student reading app from OverDrive. You don’t need to be affiliated with a school to use Sora with the SYNC program.

First register for SYNC 2020 on our homepage. Then set up Sora.

How do I set up Sora? 

  1. Download Sora from the Apple App Store or Google Play Store.
  2. Open Sora and tap I have a setup code (at the bottom of the screen).
  3. Enter this setup code: audiobooksync.
  4. Enter the email address you used to sign up for SYNC.
  5. Tap Explore (at the bottom of the screen) to see the week’s featured titles [SYNC 2020 starts April 30]

I already use Sora for school. How do I add SYNC titles?

If you already use Sora, you’ll need to add the SYNC program’s library. Here are the steps:

  1. In Sora, open the menu (in the top-right corner).
  2. Select Add a public library.
  3. Search for audiobooksync and select the library from the results.

When does each SYNC week start?

The SYNC week changes overnight eastern time on Thursdays and are available through following Wednesday night eastern time.

How long is each audiobook available in Sora?

To keep each audiobook you must tap borrow. Each audiobook is available to borrow for one week. Once you’ve borrowed an audiobook, it stays on your Shelf in Sora.

I missed last week's audiobooks. Can I still get them?

No, per our agreement with the publishers, audiobooks are only available during their featured week. 

If you miss an audiobook, we suggest borrowing it from your local library or visiting the title’s page on the SYNC website for purchasing options.

I have students/patrons who love audiobooks. May I give them copies of my audiobook in class or reading/listening group?

SYNC audiobooks are for your personal use only and may not be distributed to others. Please encourage students/patrons to sign up for the SYNC program and download their own copies.

Can I delete the titles from my device?

Yes, you can delete the downloaded audiobook files in Sora if you need to free up space on your device. If you delete the files, the title will stay on your Shelf, and you’ll be able to download and access it again.

To delete a downloaded audiobook’s files, tap the checkmark next to the title on your Shelf. Then, select Stream (when online).

If you RETURN an audiobook, it will be completely removed from your account in Sora and you’ll lose access to it once its SYNC availability period is over. We don’t recommend doing this!

Can I access the audiobook’s MP3 files?

No, you need to download and listen to the audiobooks entirely in the Sora app. There’s no option to download separate MP3 files.

My question hasn’t been answered. How do I get more help?

Please feel free to contact synchelp@audiofilemagazine.com, and we’ll be glad to help.

 

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